Returns & Exchanges

At UNDERNEAT, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day window for returns and exchanges. All items must be returned in their original, unworn condition with tags attached to ensure a smooth refund process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging and include the packing slip provided in your confirmation email.

3

Ship Your Return

Affix the prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing